Return and Refund Policy

At Noovibe, your satisfaction is our top priority. If you are not fully satisfied with your purchase, we're here to make things right.

Return Window

We offer a 30-day return window from the date you receive your order.

Return Eligibility

To be eligible for a return:

The item must be unused, unopened, and in its original sealed packaging.

You must provide proof of purchase (order number or receipt).

If the product has been opened, for health and safety reasons, it cannot be returned.

How to Start a Return

To initiate a return, please contact us at 112@noovibe.com or use our Contact Us Form on our website.
You will be required to submit photos or evidence of any issues.

If your return is accepted:

We will send you a return shipping label and instructions on how and where to send your package.

All returns must be sent to:

Noovibe Returns
5460 Babcock Rd Ste 120,
San Antonio, TX, 78240, USA

Items returned without prior authorization will not be accepted.

Special Cases: Refund Without Return

If you are dissatisfied with the product, or if there are quality issues or shipping damages:

We may offer a full refund or a free replacement, and you can keep the item.

Evidence (e.g., photos) will be required for verification.

Exchanges

We allow order changes within 24 hours after placing your order.
After that, changes are no longer possible as the fulfillment process begins.

Refund Method

Once your return is received and inspected:

If approved, you will receive a refund to your original payment method or a Noovibe gift card, depending on your preference.

Refunds are processed within 5–10 business days after receiving the return.

If more than 15 business days have passed since your refund was approved, please contact us at 112@noovibe.com.

Non-Returnable Items

Opened or used products for health and safety reasons

Gift cards

Items Bought on Promotion

Products purchased during sales or promotions are eligible for refunds, following the same conditions as regular purchases.

Damaged or Defective Items

Please inspect your order upon reception.
If you receive a damaged, defective, or incorrect item, contact us immediately with photos so we can evaluate and make it right.

European Union and United Kingdom Customers

For customers in the European Union and the United Kingdom:
You have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to justify it.

Returned items must be unopened, unused, and in original packaging.

Contact Information

For any questions regarding returns, refunds, or order issues:

Email: 112@noovibe.com

Or submit a request via our Contact Us Form.